Our catalog is divided into three basic sections: Cold Working, Warm Glass and the Hot Glass Section. Our qualified sales staff is here to assist you with placing your order and to answer any questions you may have. Our office is open Monday through Friday 8:00am to 4:00pm Rocky Mountain Time. Just call 303.781.0980 or email us your request and we will get right back to you. Denver Glass Machinery sincerely appreciates your interest in our equipment and we look forward to receiving your order.
Terms of Sale
All tool orders are sent via UPS ground service unless requested otherwise.
Machinery is shipped via Motor Freight collect, F.O.B. Denver Colorado.
We build all of our machines to order. A 50% deposit is required on all machine orders with the balance paid before shipment is made. Deposits are non-refundable. We accept checks, VISA and MasterCard. Open accounts are available to schools, colleges, universities and government agencies. Open account orders must be accompanied by a purchase order.
International Customers please fax or e-mail us your order. We will provide you with a subtotal on the merchandise and options on shipping. Please remember to provide us with the destination address for this purpose. Payment is by direct bank-to-bank wire transfer only. Most of our machinery is available in foreign electrical configurations for an additional charge; please supply us with this information when ordering.
Leasing is a great way to purchase equipment for your studio. The profits generated from the productivity of the equipment is usually greater than the lease payment. A lessee can usually deduct their monthly lease payment as operating expense. It is always best to talk to your accountant.
Denver Glass Machinery works with an outside leasing company. When you have your order together, call one of our sales representatives and we will prepare a pro forma invoice to send along with the application. The leasing agency will contact you directly with payment options, most of which contain a $1.00 buyout at the end of the term.
We make every effort to notify you of out of stock items when you place your order. Supplies, which are temporarily out of stock, will be back ordered unless we receive other instructions.
Denver Glass will gladly quote your custom machinery needs. Call one of our highly trained sales staff to assist you in design and provide you with a competitive quote.
Crating and Special Packaging
Additional charges may apply to materials which require special crating and packaging (such as mullite tubing and sheets of fiberboard) to ensure their safe arrival. All machinery will have crating charges assessed; please refer to your current price list for these charges.
Returns and Exchanges
Your sales representative must authorize all returns. If defective or incorrect merchandise has been shipped due to our error, exchange will be made without additional shipping charges. Items must be unused, in their original container and accompanied by the original invoice. Exchanges can be made within 15 days of invoice date. All other returns will be assessed a 15% restocking fee. No returns can be accepted after 30 days.
DGM will credit your account or replace the product upon verification of defect. Items must be returned with the original packaging and a copy of the original invoice. Call our sales department for your return authorization number. No replacement can be made after 90 days.
Denver Glass Machinery ensures that all merchandise is in good condition when it leaves our facility. If the shipment is not delivered to you in good order and in accordance with quantity shown on invoice or packing list, have the shortage or damage noted on both the delivery receipt and freight bill. If you accept shipment from the transportation company short of what is enumerated on invoice or packing list, or in damaged condition without having proper notation made by the agent, you do so at your own risk. If packages or crates are in apparent good order, but on opening, contents are found to be damaged, notify your Freight Agent promptly and request an inspection relative to such concealed damage. These precautions are presented for your action, as our responsibility for this shipment ceased when it left our facility. We are willing to assist you in every possible manner in collecting claims for loss or damage on your shipment, but this willingness on our part does not make us responsible for filing or collecting claims or replacing materials. Claims for loss or damage on a shipment must not be deducted from our invoice, nor payment of the invoice withheld awaiting adjustment of such claims.
Prices are subject to change without notice.
All products subject to change and modification without notice.